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Whether you need guidance choosing the right hot tub, sauna, or cold plunge for your space, we are happy to help.
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Frequently Asked Questions
How long does shipping take for hot tubs and saunas?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like barrel saunas and hot tubs ship via freight carrier, and our team will coordinate a delivery window that works for you.
Can I track my order once it ships?
Once your order is dispatched, you will receive a confirmation email with tracking details. For freight shipments of hot tubs, saunas, and cold plunges, the carrier will also contact you directly to schedule delivery.
What is your return policy on wellness products?
We offer 30-Day Returns on eligible items. If your hot tub, sauna, or cold plunge does not meet your expectations, please review our Return Policy page for full details on eligibility and the return process.
Can I exchange a product for a different model?
Exchanges are handled on a case-by-case basis. Contact our team with your order number and the model you are interested in, and we will walk you through the available options and next steps.
How do I choose between a barrel sauna and a hot tub?
It depends on the recovery ritual you are looking to build. Barrel saunas offer dry or steam heat for deep relaxation, while hot tubs provide warm hydrotherapy and are ideal for soaking after long days. Our consultants can help you decide based on your space, goals, and budget.
What kind of maintenance do cold plunges and hot tubs require?
Cold plunges typically need regular water changes and occasional filter cleaning. Hot tubs require balanced water chemistry, periodic filter replacement, and seasonal cover care. Each product page includes specific maintenance guidance for that model.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Built To Last
Every hot tub, sauna, and cold plunge is crafted from premium materials designed to weather the seasons on your patio.
30-Day Returns
If your purchase does not fit your sanctuary vision, our return process is straightforward and backed by our Return Policy.
